Terms & Conditions

1. General

By purchasing or registering for a ticket to Performance MCR, you agree to these Terms & Conditions. These terms represent the full understanding between Performance MCR Ltd (‘the Organiser’) and attendees, and override any prior agreements or communications.

2. Ticketing & Payment

• A ticket is only guaranteed once full payment has been received and confirmation issued via our booking system (currently Eventbrite).
• Tickets are electronic only – you’ll receive an email confirmation and will need to show proof of purchase (digital or printed) at check-in.
• All payments are final. Refunds are not available except in the limited cases outlined below.

3. Refunds & Cancellations

• Cancellations made within 7 days of booking (outside of 14 days before the event) are eligible for a full refund.
• No refunds will be issued if:
  – The cancellation is requested more than 7 days after booking.
  – The booking was made within 14 days of the event.
  – You attend on the wrong day.
• If the event itself is cancelled, a full refund will be issued.

4. Transfer of Tickets

• Tickets may be transferred to another attendee at no cost, provided full details (name, job title, company, email) are given no later than 14 days before the event.
• Tickets cannot be resold for a higher price than originally purchased.

5. Speakers & Agenda

• All advertised speakers are confirmed in good faith, but the organiser reserves the right to amend the agenda or lineup without notice.
• Access to sessions is first come, first served – room capacities are limited.

6. Liability

• Our liability is limited to the ticket fee paid.
• We are not responsible for:
  – Loss, theft, or damage to personal property.
  – Any injury not caused by negligence of Performance MCR Ltd staff.
  – Travel or accommodation costs incurred if the event is cancelled or changed.

7. Code of Conduct & Admissions

• All attendees, speakers, and sponsors must adhere to our Code of Conduct.
• The organiser reserves the right to refuse admission or remove participants engaging in inappropriate behaviour, without refund.

8. Copyright & Recordings

• Presentations remain the property of the speakers.
• By attending, you consent to being photographed, filmed, or recorded. These may be used in Performance MCR’s marketing materials.

9. Data Sharing, Marketing & Communications

• By purchasing a ticket, you agree that your registration details will be collected and processed by Performance MCR Ltd for:
  – Running and administering the event you are attending.
  – Contacting you with event updates and logistics.
  – Contacting you about future Performance MCR events.
• As part of certain sponsorship agreements, your registration details will also be shared with event sponsors. By purchasing a ticket, you acknowledge and agree that your data will be shared in this way.
• You may opt out of future marketing emails from Performance MCR at any time, but data sharing with sponsors is a condition of attending.